Refund Policy

### Mayoor Naturals

Thank you for shopping at Mayoor Naturals! We strive to provide the best natural products and customer service. If you are not completely satisfied with your purchase, we're here to help.

**Contact Information:**
- **Email:** maurherbals@gmail.com
- **Website:** www.mayoornaturals.com

### Refunds and Returns

#### Eligibility
To be eligible for a refund or return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must provide proof of purchase.

#### Refund Process
1. **Contact Us**: Email us at maurherbals@gmail.com within 30 days of receiving your item to initiate a refund or return. Include your order number and a brief description of the issue.
2. **Return Approval**: Once your request is approved, you will receive an email with instructions on how to return the item.
3. **Shipping**: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. **Inspection**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
5. **Refund Issuance**: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 working days, depending on your card issuer's policies.

### Non-Refundable Items
Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, or plants.
- Personal care items like cosmetics and skincare products.
- Items on sale or clearance.

### Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at maurherbals@gmail.com. We will arrange for a replacement or refund as quickly as possible.

### Late or Missing Refunds
If you haven’t received a refund yet:
1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at maurherbals@gmail.com.

### Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

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